Untuk
menawarkan bantuan, dapat digunakan ungkapan-ungkapan berikut:
a.
May I help you?
b.
Can I help you?
c.
Could I help you?
d.
How can I be of assistance
to you?
e.
How can I be of help to
you?
f.
What can I help you
g.
What can I do for
you?
h.
How can I assist you?
i.
How can I help you?
j.
Let me help you?
k.
Do you want me to help you?
l.
Shall I …?
Contoh:
Tawaran Respon
–
Would you like some
bread?
Yes, please.
–
Would you care for some coffee? No, thanks. I don’t drink coffee.
–
Why don’t you have some biscuit,
please? Thanks, I’d love to.
Jawaban untuk
menerima tawaran antara lain: Yes please, Sure, Why not, Ofcourse, Certainly,
I’d love to, It’s a good idea, That’s great. Untuk menolak tawaran digunakan
ungkapan seperti: No, thanks, Please don’t bother, I’d love to but…, That’s
great but…
2. Introducing (memperkenalkan)
Memperkenalkan
Dri
|
Memperkenalkan
Orang Lain
|
- I’d like to introduce
myself.
– My I introduce myself?
– Let me introduce
myself!
– I want to introduce myself
|
- I’d like you to meet …
(nama)
– This is my
friend/boss/etc…(nama)
– Have you met…(nama)?
– May I introduce you to
…(nama/jabatan)
– Let me introduce you to ….
– I want to introduce you to
….
|
3. Inviting (mengundang/mengajak)
Undangan/Ajakan
|
Menolak
|
Menerima
|
- let’s +
V1
– Why don’t we
…?
– How about…?
– I’d like to invite you to…
– Would you like to…?
– I wonder if you’d like to
|
- I’m sorry I can’t
– I’d like to but…
– I’m afraid I can’t
– No, let’s not.
|
- I’d love to
– I’d like very much
– I’d be happy/glad to
accept
– Yes, I’d be delighted to.
– That’s good ide
|
4. Expressing Gratitude (terima
kasih)
Ungkapan
|
Respon
|
a.
Thank you
b.
Thank you very much
c.
Thanks.
d.
Thank you very much for…
(kata benda)
e.
I’m grateful for…(kata
benda/noun)
|
a.
You are welcome.
b.
That’s all right
c.
Not at all
d.
Don’t mention it
e.
Thet’s all right
f.
Any time
|
5. Congratulations (ucapan
selamat)
Ungkapan
|
Respon
|
a.
Congratulations
b.
Congratulations on …
c.
I’d like to congratulate
you.
d.
I’d like to congratulate
you on…
e.
It was great to hear…
f.
It was to hear about….
g.
Happy birthday to you.
h.
Happy new year.
i.
Good luck!
j.
Have a nice holiday
|
a.
Thank you
b.
Thank you and the same to
you
c.
Thank you. I need it.
d.
Thank you very much.
|
6. Sympathy (menyatakan
rasa simpati)
Ungkapan-ungkapan perasaan simpati atas mala petaka/musibah yang dialami
orang lain diantaranya:
a)
I’m sorry to hear that
b)
Oh, that’s too bad.
c)
How awful!
d)
How terrible!
e)
Poor!
7. Pleasure, Displeasure (senang
& tidak senang)
Pleasure/senang
|
Displeasure/tidak
senang
|
a.
It’s really
delightful/Iam delighted
b.
I’m satisfied
c.
That’s great
d.
That’s wonderful
e.
It’s really a great
pleasure
|
a.
I’m dissatisfied
b.
We are fed up with…
c.
I feel disappointed
d.
She is extremely
displeased
|
8. Satisfaction,
Dissatisfaction (kepuasan, ketidakpuasan)
Ketika kita akan mengungkapkan kepuasan atas kerja seseorang, kita dapat
gunakan ungkapan:
a)
Well done!
b)
Great! Good work
c)
I am satisfied with your
work
d)
You did well
e)
Your job is satisfactory
f)
I am so happy about this
g)
I’m glad to what you’ve
done
h)
It’s really satisfying
Katika kita akan mengungkapkan
ketidakpuasan atas kerja seseorang, kita dapat gunakan:
a)
I’m not satisfied with work
b)
You haven’t done well
enough
c)
I am really dissappointed
d)
Sorry, but your work is not
satisfactory
e)
Oh, no!
f)
It’s not very nice
g)
It’s really not good enough
9. Asking & Giving
Opinion (meminta & memberi pendapat)
Asking
Opinion
|
Giving
opinion
|
a.
How was the trip?
b.
How do you like your new
house?
c.
How do you think of
Rina’s idea?
d.
How do you feel about
this dicition?
e.
What is your opinions of
the movie?
f.
What are your feelings
about it?
|
a.
I think (that)….
b.
In my opinion….
c.
As I see, …
d.
If you ask me, I feel…
|
10. Agreement/approval,
Disagreement/disapproval (setuju, tidak setuju)
Ketika kita merasa sependapat dengan opini orang lain, kita bisa
mengatakan:
a)
So do I
b)
Yes, I agree with you
c)
It is certainly
d)
Exactly
e)
That’s what I want to say
f)
I am with you
g)
I am on your side
Ketika kita merasa tidak sependapat dengan opini orang lain, kita bisa
mengatakan:
a)
Well, I don’t think so
b)
I don’t think that is true
c)
I disagree with …
d)
I wouldn’t say that
e)
Exactly not
f)
I can’t say so
g)
On contrary
h)
I don’t buy that idea
11. Fear, Anciety (ungkapan
ketakutan, kegelisahan)
Fear
|
Respon
|
a.
I am afraid
b.
I am feared
c.
I am scared
d.
I am terrified
e.
The sound is horrifying
|
a.
Don’t be afraid
b.
There is nothing to be
afraid of
c.
It is nothing
|
Anciety
|
Respon
|
a.
I am worried about…
b.
I am anxious to know
about…
c.
I wondered if…
d.
That made me worried
e.
I have been thinking
about ….
f.
I am afraid if…
|
a.
Take is easy
b.
Calm down
c.
I know you are worried
but…
d.
It is not a big deal
e.
Don’t worry
f.
Stay cool
|
12. Pain, Relief (ungkapan
kesakitan, kelegaan)
Pain
|
Relief
|
a.
Ouch!
b.
That was hurt
c.
It is painful
d.
It hurts me
e.
I’ve got a
backache/toothache/stomachache
f.
I feel sore all over
g.
My eyes hurt
|
a.
I’m very relieved to
hear…
b.
Finally, it was over
c.
I feel relieved
d.
I feel much better
e.
I’m glad it’s over
f.
That’s a great relief
g.
I’m extremely glad to
hear…
h.
Thank goodness for that
i.
Marvellous
j.
What a relief!
|
13. Like/Love
& Dislike/Hate (suka/cinta & tidak suka/benci)
Like
|
Dislike
|
a.
I love it
b.
I like it
c.
I am keen on it
d.
I am crazy about it
e.
We all enjoy
f.
(benda/noun/gerund)…is my
cup of tea
|
a.
I don’t really like
it
b.
I dislike it
c.
I am not really
interested in…
d.
I can’t enjoy…
e.
(benda/noun/gerund)…is
not my cup of tea
f.
I can’t stand
g.
I hate it
|
14. Embarrassment
& Annoyance (Ungkapan rasa malu, kejengkelan)
Embarrassment
|
Annoyance
|
a.
I am embarrassed
b.
I feel ashamed
c.
Oh my God
d.
Shame on me
e.
I don’t feel comfortable
f.
I feel awkward
|
a.
I am annoyed
b.
I had enough with it
c.
I can’t bear it any
longer
d.
You made me annoyed
e.
You are such a pain in
the neck
f.
You made me sick
|
15. Request (permintaan)
Request
|
Acceptance
|
Refusal
|
a.
Would it be possible for
you to
b.
Would you be so kind as
to
c.
Would you…,please?
d.
Would you mind …?
e.
Any chance of…
f.
Can you…?
|
a.
I should be delighted to
come
b.
By all means
c.
I have no objection
d.
I’d be happy to
e.
Sure
f.
Yeah
g.
OK
h.
No problem
i.
Mmm
|
a.
I regret to say that we
find ourselves unable to go
b.
I’m afraid it’s not
possible
c.
I’m afraid not
d.
Sorry
e.
No, I won’t
f.
Not likely
g.
You must be joking
|
16. Complaint,
Blame (keluhan,menyalahkan)
Complaint
|
Blame
|
a.
I’m not at all satisfied
with the service
b.
I really do/must objec to
the service
c.
I take great exception
to…
d.
I want to complain about…
e.
This is crazy!
|
a.
You’re the one to
blame
b.
It’s your fault!
c.
It’s your mistake!
d.
You’re wrong
|
17. Regret,
Apology (penyesalan, meminta maaf)
Regret
|
Apology
|
a.
Much to my regret
b.
Sadly, I ….
c.
Unfortunately
d.
I’m terribly sorry
e.
I honestly regret that I
…
f.
Sorry, I …
|
a.
Please accept my
apologies for what I did
b.
Please forgive me for
what I did
c.
I am extremely sorry
d.
I really must apologies
e.
May I offer you my
sincerest apologies?
|
18. Possibility
& Impossibility (kemungkinan & ketidakmungkinan)
Menyatakan
Kemungkinan
|
Menanyakan
Kemungkinan
|
a.
I think there is
possibility to …
b.
I sassume/believe…
c.
In all probability,…
d.
it is going to be
possible for me to…
e.
that will probably …
f.
it’s quite possible …
|
a.
Do you think he/it
could…?
b.
Would you say we’re
capable of…?
c.
Are you capable of…?
d.
Are you able to…?
e.
Do you have any
experience of…?
f.
Can you…?
g.
Do you know how to…?
h.
Do you think you can…?
|